What will my gift look like?
With our newly redesigned packaging, your giftees are sure to be delighted the moment they see your gift on their doorstep.

Do you offer gift wrapping?
Gift wrapping is not available at this time. However, you can add a complimentary gift message for each of your recipients at checkout.

How do I add a gift message?
Near the bottom of the shipping page, select the checkbox for "include complimentary gift message," and enter your desired greeting.

Where will the complimentary gift message be placed?
Your complimentary gift message will be printed onto the shipping label that is placed on the outside of the box. Make sure you let each recipient know who sent them their scrumptious gift!

How much room do I have for my gift message?
The gift message that appears on the shipping label is limited to 110 characters or about 20 words.

Will prices be included on the packing slip
Prices will not be included on the packing slip or inside of the package. Receipts will be sent to the email you entered during checkout.

How will they know it’s from me?
We will make sure to place “From: First Name Last Name” on the gift message if you forget to add it during checkout, but we recommend you make your recipient feel extra special by personalizing a short gift message during checkout. Example: "Happy Birthday! From Dad"

I’m sending my gift as a surprise. Are you going to tell them it’s coming?
We will only send tracking notifications to the email you provide to us during checkout.

What customizations or personalization options are available?
We offer complimentary gift messages for every order. This can be added on the shipping page during checkout. You may also purchase one of our Signature Ribbons for many occasions on select gifts throughout the website.

Can I build my own box?
We do not offer the ability to “create your own” gift box on our website at this time.

Holidays FAQ

What are the top 5 most popular holiday gifts?

Happiest Holiday Wine Gift Basket. It’s a hit for host gifts or group gifts! It features four bottles of holiday-exclusive wines paired deliciously with everything you need to create a gorgeous sweet and savory charcuterie board.
Holiday Entertaining Gift Set. This gift is a fully stocked holiday party tray that has something for every taste.
Happy Holidays Sausage & Cheese Gift Box. It’s full of our best-selling summer sausages, cheeses, and mustards and sure to be a wintertime hit!
Holiday Cupcake 6-Pack & Wine Gift Set. Make their day by sending pure decadence in a box.
Season's Eatings Hearty Party Gift Box. Send it to your favorite party host or serve at your next gathering for the easiest appetizer ever.

How can I ensure my holiday gift will arrive on time?
We’ll do everything we can to deliver your gifts on time. It’s helpful to get your orders in as soon as possible. Orders received before Dec. 17 at 3pm EST are guaranteed to arrive on time when you select standard shipping. Here are more helpful holiday shipping dates to know:

Christmas: Standard 12/19 @ 3pm EST
Expedited 12/21 @ 1pm EST
Express 12/22 @ 1pm EST

Can I customize any of my holiday baskets?
Create a complimentary gift message for any order during checkout. We’ll print your message on the shipping label that goes on the outside of the box. It’s a good idea to let each recipient know who sent the delicious gift. Our website doesn’t offer a “create your own” gift box option. But many seasonal retail locations offer a build-your-own box for custom holiday gifts.

Can I send holiday gifts to multiple people?
Yes. Select “Ship to Multiple Addresses” and assign your items to multiple recipients at the “Shipping” step during checkout, or you can add addresses to the same gift by clicking “Ship this item to additional addresses” under the address box next to each product.

How does Hickory Farms ensure holiday gifts arrive in good condition?
We carefully package gifts, so they arrive for the holidays in excellent condition. We expertly choose shipping materials based on the food type and weather conditions, using insulated packaging and ice packs when necessary. Our Freshness Guarantee promises that your gourmet holiday gifts will arrive fresh and ready to eat, or we’ll make it right.

If my holiday gift includes wine, can it ship everywhere?
Our signature wine gifts ship to several states, and our specialty wines ship to select states. When you choose your specific wine gift, use the Ship To tool to see if your state is eligible.

Hanukkah FAQ

How does Hickory Farms ensure Hanukkah gift baskets arrive in good condition?
We make sure your Hanukkah gift arrives looking great in its box, basket, or crate–or we’ll make it right. We carefully package all Hanukkah gifts in expertly chosen shipping materials based on the food type and weather conditions, using insulated packaging and ice packs when necessary.

Can the Hanukkah gift baskets have a personal touch added?
You can type up a complimentary gift message for any order during checkout. It’ll be printed on the shipping label and placed on the outside box.

Can Hickory Farms ensure Hanukkah gifts will arrive on time?
We recommend adding some buffer time and ordering in advance, especially during the busy holiday season, so gifts arrive when you want. We ship items using standard shipping on or before your deliver-by date. Still, we can’t promise a specific delivery date. Most Hanukkah gifts will arrive on time if you use our 1- or 2-day delivery options.

Christmas FAQ

Can I send Christmas gifts to several people?
It’s simple to send a Christmas gift to multiple people. Choose “Ship to Multiple Addresses” and assign your items to multiple recipients at the “Shipping” step during checkout. Or add addresses to the same gift by selecting “Ship this item to additional addresses” under the address box next to each product.

How can I add a personal touch to a Christmas gift?
During checkout, you can type a complimentary Christmas greeting or message to your recipient for any order. We’ll print it on the shipping label on the outside box.

How does Hickory Farms ensure cupcakes in the Christmas gifts arrive in good condition?
We guarantee that your Christmas gifts will arrive fresh and ready to enjoy, or we’ll make it right. We carefully package all gifts in expertly chosen shipping materials based on the kind of food and weather conditions. We always use insulated packaging and ice packs when necessary.

How can I ensure my Christmas gift basket will arrive on time?
We ship Christmas gifts using standard shipping on or before your deliver-by date, but we can’t promise a specific delivery date. However, most Christmas gifts will arrive on time if you use our 1- or 2-day delivery options. It’s always a good idea to order as early as possible for some buffer time during the busy holiday season to ensure your gifts arrive on time.

Is it still popular to send gift baskets for Christmas?
Gift baskets are still popular gift options during the busy holiday season. Who doesn’t love unwrapping a box full of gourmet goodies? Plus, you ship them with a personal note right to their door. Christmas gift baskets work well for the person on your list who has everything and make impressive host gifts for your favorite holiday parties. They also make great group gifts for the office or a family gift with something delicious for everyone.

New Years FAQ

What are the top sellers for New Year’s gifts?
Year’s top sellers feature everything you need to celebrate. The Grand Sparkling Wine Gift Basket is a gift you can bring to get any New Year’s party started. For a quieter evening at home, send loved one’s snacks for the evening with the Sparkling Cider & Snack Collection. They’ll still enjoy all the bubbles with none of the alcohol! And for an evening of indulgence, the Solid Gold Gift Tower is a striking gift filled with plenty of sweet and savory treats to share.

How can I ensure my New Year’s gift basket will arrive on time?
We recommend ordering as early as possible during the busy holiday season to ensure your New Year’s gifts arrive for the festivities. We use standard shipping on or before your deliver-by date, but we can’t promise a specific delivery date. However, most New Year gifts will arrive on time if you use our 1- or 2-day delivery options.

Can I customize my New Year’s basket?
You can add a complimentary New Year’s greeting or message at checkout to any order. We’ll print your message on the shipping label on the outside box. It’s also good to let your recipient know who sent the delicious gift.

Do your New Year’s gifts that contain alcoholic beverages ship everywhere?
Our New Year’s wine gifts ship to several states, and our specialty wines ship to select states. Use the Ship To drop-down tool and select the state to determine eligibility.

Valentine's Day FAQ

Do Valentine’s Day wine gift baskets ship nationwide?
To find out if the state you want to send to is eligible for wine delivery, simply select the Valentine’s Day win gift basket you want to purchase. Then use the Ship To drop down menu to see if your state is eligible.

Are there Valentine’s Day gift baskets for any budget?
Our Valentine’s Day gifts come in a wide range of gourmet goodness for all your loved ones, no matter your budget. Find a simple snack box of meat and cheese charcuterie or a cupcake treat for under $30. Find gifts of cupcakes and wine under $60. Or go more decadent with sweets, charcuterie, and wine baskets under $100. And to really sweep that special person off their feet, send showstoppers like these abundant gift baskets.

Can Valentine’s Day gifts have a special touch added?
Our Valentine gifts come with beautiful baskets and boxes for the seasons, red satin ribbons, and sweet hangtag with messages to make your gift feel extra special. For that personal touch, you can add a complimentary Valentine’s note to your special someone at check out. It’s also a good idea to let your sweetie know that a special gift is on its way!

St. Patrick’s Day FAQ

Can I customize my St. Patrick’s gift basket?
We make it easy to shop for beautifully curated gifts for many occasions like St. Patrick’s Day. But our website doesn’t offer a “create your own” gift box option.

Can I add a personalized message to St. Patrick’s baskets?
Yes! Add a playful limerick or just a thoughtful message to any St. Patrick’s gift during checkout. Your message goes on the shipping label on the outside of the box. It’s also a good idea to let your recipient know to expect something special in the mail.

What is the best seller for St. Patrick’s gifts?
The Hearty Bites Gift Box is a best-seller for a St. Patrick’s Day gift because it’s always delicious and has a little bit of everything–from award-winning beef summer sausage to creamy cheeses and tasty mustards. And every bite goes great with a beer or wine.

Easter FAQ

Are all Hickory Farms Easter baskets pre-filled?
Our beautiful Easter baskets and boxes all come filled with the best of the season–delicious gourmet charcuterie, snacks, and sweets for every taste.

Which Easter gift basket items are the most popular?
Every year, we offer unique gifts tailor-made for the Easter season. The Happy Easter Gift Tower and Happy Easter Gift Box are sure to delight. They have beautiful, spring-y packaging along with savory charcuterie, and sweet Easter treats that’s always a big hit.

Are Easter gift baskets customizable?
Add your own Easter wishes to any gift during checkout. We’ll print your Easter greetings on the shipping label that appears on the outside of the box. It’s also helpful to let your recipients know who sent them the beautiful Easter gift.

Mother's Day FAQ

How can I add a special touch to my Mother’s Day gift?
Moms love to hear from us, that’s why every gift has the option to add a custom note at checkout. We place the message on the shipping label on the outside of the box so Mom will see it right away. It’s also good to tell your mom to check the mail for something special.

When should I order a Mother’s Day gift basket, so it arrives in time for Mother’s Day?
When it comes to ordering Mother’s Day gifts, the earlier the better! And we’ll do everything we can to deliver your gifts on time. We use standard shipping before your deliver-by date. But we can’t promise a specific delivery date. Most Mother’s Day gifts will arrive on time if you use our 1- or 2-day delivery options.

Can I customize my Mother’s Day gift basket?
Currently we don’t have a “create your own” gift box option on our website, but we make it easy to shop with beautifully curated Mother’s Day baskets and boxes that have special touches and flavors moms love.

How does Hickory Farms ensure cupcakes in the Mother’s Day gifts arrive in good condition?
We guarantee that Mom’s cupcakes and other goodies in her gift will arrive fresh and ready to enjoy, or we’ll make it right. We’ve expertly chosen shipping materials based on the kinds of foods and weather conditions. And, when it comes to cupcakes in warm climates, we always use insulated packaging and ice packs.

Father's Day FAQ

Is there a certain date I should buy a Father’s Day gift basket to ensure it arrives before Father’s Day?
For ordering gifts to arrive in time for Father’s Day, the earlier the better! And we’ll do everything we can to deliver your gifts on time. Our standard shipping cut off for Father’s Day this year is June 13. But we can’t promise a gift will arrive on a specific day. Your Father’s Day gifts will arrive on time if you use our 1- or 2-day delivery options.

Can I ship a Father’s Day gift baskets nationwide?
You can send our Father’s Day food gifts anywhere in the U.S. The only gifts with some limitations are ones that include wine or beer. To find out if those gifts will ship to your state, select the gift you want and use the Ship To drop down menu.

Are Father’s Day baskets customizable?
Add a dad joke or custom gift message to any order for your special guy during checkout. We’ll print your message on the shipping label that goes on the outside of the box where he’ll be sure to see it. We also suggest letting your dad know a delicious gift is on its way.

Currently, our website doesn’t offer a “create your own” gift box option, but we make it easy to give beautifully curated baskets and boxes that have special touches and flavors dads love.

4th of July FAQ

Do your Fourth of July gifts that contain beer ship everywhere?
Our Fourth of July food gifts that contain beer have some limitations due to State regulations. To find out if your gift with beer will ship to your state, select the gift you want and use the Ship To drop down menu.

Can I add a personalized message to Fourth of July baskets?
Yes! Add your custom message to any order during checkout. We’ll print your message on the shipping label that goes on the outside of the box. We also suggest letting your recipient know that a delicious Fourth of July gift is on its way.

Can I customize my Fourth of July gift basket?
Our website doesn’t currently offer a “create your own” gift box option, but we make it easy to shop with baskets and boxes that have special touches and flavors for your July 4th celebrations.

What is the best seller for Fourth of July gifts?
Typically people are stocking up on party foods for their pool parties and backyard cookouts this time of year. So it’s no surprise that the Hearty Party Gift Box is a popular choice for summer celebrations. It’s an easy meat and cheese charcuterie box that goes great with beers and fireworks.

Halloween FAQ

Where is the best place to buy pre-filled Halloween gift baskets and boxes?
Check out our selection of Halloween gift boxes filled with Halloween sweets and treats like pumpkin candies and spooky cookies, plus favorite Halloween charcuterie snacks like summer sausage and cheese, and wine for a wickedly fun party experience.

Which Halloween basket items are the most popular?
Every fall, we offer a spooky, fun collection of baskets and boxes with a playful Halloween look. The Happy Halloween Gift Basket is a popular choice because it comes with our meat and cheese charcuterie favorites plus seasonal cookie and candy treats to thrill the young and young at heart.

Are Halloween baskets customizable?
Currently, we don’t offer a “create your own” Halloween box option, but we make it easy to shop for Halloween gifts with playful, spirited boxes filled with flavor combinations all your monsters will enjoy. You can also add a custom Halloween greeting at checkout to give your delivery a personal touch.

Thanksgiving FAQ

Will my Thanksgiving gift basket be sure to arrive on time?
We’ll do everything we can to deliver your Thanksgiving gifts on time. It’s helpful to get your orders in as soon as possible. Orders received before Nov. 17 at 3pm EST are guaranteed to arrive on time when you select standard shipping. Here are more helpful Thanksgiving shipping dates to know:

Standard 11/17 @ 3pm EST
Expedited 11/21 @ 1pm EST
Express 11/22 @ 1pm EST

Can Thanksgiving baskets have a personalized message?
Yes! You can add a personal message at checkout to any Thanksgiving gift. We’ll print your message on the shipping label that goes on the outside of the box, so they won’t miss it. But it’s also a good idea to let your recipient know who sent the gourmet gift.

Can I ship Thanksgiving gifts nationwide?
You can ship our Thanksgiving gift baskets anywhere in the U.S. If you want to send a Thanksgiving wine basket, select the specific gift and use the Ship To drop down menu to see if your state is eligible.

Payments & Promos

Which payment methods do you offer?
At this time, we offer payment by Paypal, Visa, American Express, Mastercard, and Discover.

When will my card be charged?
All payments are processed at the time your order is placed.

How can I use my Hickory Farms gift card?
At this time, gifts cards can only be redeemed in-person at a Hickory Farms store near you or by phone at 1.800.753.8558.

What will be on my bank's billing statement?
Your billing statement will vary based on the financial institution you use, but your purchase will read “HICKORY FARMS WEBSITE” if purchased on the web or “HICKORY FARMS CATALOG” if purchased over the phone/mail-in.

How do I sign up for promotions and special offers?
To sign up for promotions and special offers, simply enter your email address in the Email Sign Up box in the footer of our site.

Where's my sign-up promo code?
Some first-time customer promo codes can only be activated by clicking through your welcome email. Please allow up to 15 minutes for your welcome email to arrive in your inbox.

How do I apply a promo code?
Promo codes must be added on the View Cart page directly below the checkout button. Promo codes can not be stacked or combined with other offers on the site.

Ordering, Shipping, and Delivery

How do I remove an item from my cart?
On the View Cart page, you can click the "X" to the right of the product that you wish to remove. To change the quantity of the item, simply use the up or down arrows next to the product you wish to change.

Why am I being charged for Shipping?
Products eligible for Free Shipping promotions will be designated on the product page and at checkout, up to $215. Shipments over $215 are not eligible for any shipping discounts. If only some items in your purchase are eligible for shipping promotions, you'll be charged applicable shipping fees for the ineligible items.

What are your shipping rates, and where do you ship?
View our Shipping Costs and Restrictions page.

Where can I send wine gifts?
Wine gifts cannot be shipped to PO Boxes, outside the US, or to select states. Wine restrictions vary with each state, so we made it easy for you to check the shipping restrictions on your favorite wine gift's product page. Simply click the "Shipping Tab" next to the product description and you'll see a list of states that the gift can not be shipped to.

Where do you ship from?
We ship most of our gift boxes from Joliet, Illinois, however, we have warehouses that ship gifts from California and Oregon as well.

What are your holiday shipping deadlines?
Christmas: Standard 12/17 @ 3pm EST, Expedited 12/22 @ 1pm EST, Express 12/23 @ 1pm EST

Why can’t I schedule delivery for Monday?
We do not ship some perishable products over the weekend, and therefore cannot always offer delivery on Mondays.

How do I re-order previously purchased gifts?
You can find previously ordered items purchased from the HickoryFarms.com website by clicking 'Orders' on your 'My Account' page.
Orders previously purchased by mail or phone are available for re-order by contacting Customer Service via phone (1.800.753.8558), email (cserv@hickoryfarms.com), or mail.
Mail:
Hickory Farms
Attn: Orders
311 S Wacker Dr Ste 2030
Chicago, IL 60606

Order Tracking

When will I receive an order or shipping confirmation?
You will receive an order confirmation via email within 24 hours of your online order. You will receive a shipping confirmation when a warehouse team member prints and attaches a shipping label to your gift, marking the gift as ready to be picked up by the mail carrier.

How do I track my order?
To track your order, simply follow the tracking links in your email or enter your tracking information into our on-site tracker located in the Customer Service section of our site footer.

When will my recent order show up in my account?
Please allow up to two hours for recent orders to show up in your account.

Why did I receive multiple ship confirmations for one order?
Some of our items ship from separate warehouses and will take longer or shorter to arrive at your door than others. We send shipping confirmations for each package you will receive so that you know exactly when your entire order will be arriving.

What is the cut-off to reschedule, edit, or cancel an order?
Do to the speediness of our awesome warehouse team members; we are only able to offer the ability to make changes to your order within one hour of the purchase. Exceptions can be made for items purchased for delivery at a later date. However, changes will need to be requested no later than two weeks before the scheduled delivery date.

What should I do if my package is missing?
Tracking information on packages can often go days without being scanned by the postal carrier, even if your package is still making it's way to your door. If your anticipated delivery date comes and goes, we recommend checking for your package at a neighbors doorstep or perhaps behind a shrub or chair near your front door. If you are still unable to find your package, double-check that your shipping address was entered correctly when you placed the order. Orders shipped with incorrect addresses are not eligible for reshipment or refunds. If your address is correct, we recommend contacting your local post office to try locating the lost order. Once an order is marked as “delivered” by the carrier, it is the purchaser's responsibility to make sure that the item is brought inside for safekeeping.

Do recipients have to be present to receive their packages?
Recipients will only need to be present to sign for gifts that include wine. However, we recommend letting your giftee know when any gift is heading their way so that they can enjoy their delicious gift as soon as it's delivered.

Account, Catalog, Email, & Text

How do I sign into my account when I forgot my username or password?
Click the "Forgot Password?" link underneath the log-in form, enter your address, and click send. You will receive an email with 24 hours with instructions on how to reset your passwor.d with a temporary password. If you are unable to access your account by following these steps, create a new account or shop as a guest.

How do I change the address for my catalog?
To change the address for our catalogs, please submit a request to customer service at cserv@hickoryfarms.com.

When will I receive the catalog that I requested?
If you just signed up for a catalog, you will receive your first catalog on the next round of production. We schedule our catalogs to be sent out seasonally.

How long will it take to process a mail order?
Mail-in orders will be processed within 1-2 business days upon their arrival to our office. Depending on your location, mail that's in transit to our customer service department may take up to two weeks to arrive. Please take this into consideration when placing a mail-in order with a specific gift arrival date.

How do I change my default billing address?
When logged into your account, simply click "Addresses," and then click "Edit" under the first address listed.

How do I unsubscribe from your emails, catalogs, or text messages?
To unsubscribe from our emails, simply click "unsubscribe" in the footer of your most recent Hickory Farms email. To unsubscribe from our text messages, reply "stop" to the most recent text message you received from Hickory Farms. To unsubscribe from our catalogs, please submit a request to customer service at cserv@hickoryfarms.com.

Retail Store Inquiries

Is pricing online the same as it is found in store?
Sometimes our retail stores offer promotion and coupons that our online store does not, as well as vice versa. Generally, our base prices will stay the same between the two selling points.

Do you carry the same products in-store vs. online?
We offer a wider variety of gifts online, but you will still find a lot of our most popular items at your local Hickory Farms kiosk.

Do you offer in-store pickup?
We now offer Buy Online & Pick Up in-store on select gifts. You’ll have two days from when your item(s) are ready to pick up your order. Orders that haven’t been picked up will be canceled and refunded.

Do you have stores open year-round?
Our online store is open year-round! Generally, we only open retail stores during the holiday season. We are always innovating and sometimes that means testing pop-up stores, so don't be surprised if you see us test a location near you during the remainder of the year.

Can I use my online promo code in-store and vice versa?
Our online store and our retail stores do not share promo codes at this time.

Why isn’t my Hickory Farms store open this year?
The current pandemic has affected lives and businesses across the world, and the retail space looks a lot different than it did last year. These changes have impacted the way Hickory Farms operates in malls across the country. As our team worked to come up with a plan for the 2021 season, we listened to our customers about how and where you prefer to shop in 2021. Here’s what you can expect this season:

store locator

- If we don’t have a location that’s convenient for you, you can find our largest holiday gift selection online at hickoryfarms.com, where you can have your gifts delivered straight to your recipients. Sign up for our emails to be the first to hear about deals on products and shipping

- You can also find Hickory Farms gifts at your nearest Walmart or Target store, in grocery stores including Jewel, Safeway, Kroger, as well as a limited selection of products in our Amazon store.

Storage and Dietary Information

Where can I find Hickory Farms’ allergen information?
Allergen information for our products can be found under the "What's Inside" section on the product page. Most of our products are packaged in the same facility, so please take note of that if you have allergies to nuts, fish, soy, eggs, wheat, dairy, etc.

My order arrived after the expected delivery date. Is it still fresh?
Yes! Our shelf-stable gift boxes can stay fresh for months after arrival, and our refrigerated and frozen foods are shipped to stay fresh for days after the delivery date. For our refrigerated and frozen items, as long as the gel packs are still cool to the touch, your items are still safe to consume.

How do I find preparation instructions for my order?
Items meant to be cooked will come with cooking instructions in the box. Additionally, some of our gift boxes will feature an insert with recommended presentation instructions.

How long are your steak products good in the freezer?
We recommend keeping our Steakhouse meats in the freezer for no longer than one year.

What’s the shelf life of your products?
The shelf life on all of our products vary greatly and can be found on the packaging when your gift arrives.

How should I store the summer sausage?
Our Summer Sausage products are shelf-stable, but to keep them fresh for longer, we recommend refrigerating these.

Can I refrigerate or freeze my products?
You can! Some of our products require refrigeration, others don't, but refrigeration often helps to keeps products fresh for longer. Freezing our sausage and cheese may change the texture slightly, so be aware of that if you plan on serving it at a gathering in the future.

Are the serving platters dishwasher safe?
Yes! The plastic serving platters or trays that are included in some of our seasonal gifts are dishwasher safe on the the top shelf only.

Are the seasonal Hanukkah gifts Kosher?
The seasonal Hanukkah gifts are not certified Kosher.

Business Gifting

Can you help me with a large business order?
Absolutely! We have expert business gifting specialist ready to help you with your order. Head on over to our Business Gifting page to get started today. Link to https://www.hickoryfarms.com/business-gifts

Can I add a company logo to my business gifts?
Yes! You can add your logo to cards or gift tags. You can also include a greeting with your logo to make the moment extra special.

What is the deadline to place a business order for the Holidays?
Gifts that don't require customization have a holiday shipping deadline of December 19th. Gifts that are customized have a shipping deadline of December 6th.

Does my business order qualify for a discount?
We offer volume-based discounts. For more information, reach out to one of our Business Gifting Specialist at 1.800.715.1474 for a customize gifting solution that fits your needs.

General

What are your customer service hours?
Our customer service hours are 8:30 am - 6:30 pm Eastern.

What do I do if my items are damaged or incorrect?
If your gift arrived damaged or incorrect, please reach out to us at cserv@hickoryfarms.com or at 1.800.753.8558

Who sent me a gift?
We always want the arrival of gifts to delight recipients. At times, they might arrive without a gift message from the sender, which can understandably beg some questions. If you’ve received a gift anonymously, you may contact our customer support team at cserv@hickoryfarms.com with your order number and we will make every attempt to identify the sender.

Did you discontinue my favorite product, or is it seasonal?
We carry a handful of our products seasonally, so generally, your favorites will return in October each year. However, we do strive to constantly improve and refresh our product range and try out new ideas, and therefore, our product range does change occasionally.

How is Hickory Farms improving website accessibility?
Hickory Farms is committed to improving the accessibility and usability of our website for all of our customers. | We have implemented relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 (WCAG 2.0) after partnering with The National Center for Accessible Media at WGBH (NCAM) to conduct website accessibility audits, provide related consulting, and outline specific recommendations to facilitate website accessibility and conformance with WCAG 2.0 standards. Further implementations may be applied as needed. | If you have specific questions or concerns about the accessibility of any particular web page, please contact us at cserv@hickoryfarms.com. We welcome your feedback and we ask that your email specify the web page you visited, the date of your visit and the specific issue you are experiencing so we can make all reasonable efforts to address your concerns

What is your Return Policy?
100% Satisfaction Guaranteed: We stand by every product we sell and every gift we deliver. If, for any reason, you or your gift recipients are not completely satisfied with a Hickory Farms item, simply call or email for a replacement, refund or credit- whichever you prefer. We promise to handle your request promptly and courteously. We guarantee it.

What is your Privacy Policy?
Privacy Policy

What is your policy on donation request?
Hickory Farms is proud to celebrate our tenth year supporting No Kid Hungry®! Although we would like to honor all donation requests, Hickory Farms makes it a priority to work with our long-standing charitable partners, therefore we are not accepting solicitations for donation or promotion request at this time.

What is California Proposition 65?
In accordance with California Proposition 65, we issue the following warning to our California customers about the use and consumption of our wine products: “WARNING: Drinking Distilled Spirits, Beer, Coolers, Wine and Other Alcoholic Beverages May Increase Cancer Risk, and, During Pregnancy, Can Cause Birth Defects."

Do Hickory Farms gift baskets need to be refrigerated?
Some of our items must be refrigerated, while others do not. If you refrigerate our items, it will keep them fresher longer. If you plan on freezing our sausage and cheese, keep that in mind if you plan on serving them for an upcoming event

Does Hickory Farms offer free delivery on gift baskets?
Keep an eye out for special deals and discounts that can be applied to your purchase of our gift baskets and snacks.

How do I know Hickory Farms gifts will arrive on time?
We make sure to set an expected delivery window. Thanks to our speedy warehouse, we can make sure the scheduled delivery date is in place and set for delivery two weeks before the delivery date.

Can I customize my Hickory Farms gift basket?
Some of our gifts are customizable. Even with holiday gift baskets, we can make sure we have a gifting solution for your needs.